Registering for a BGG Store account is optional. You may place an order as a guest.

Having a registered account allows you to track your order history and save shipping and billing information for future order purchases.

Email contact@boardgamegeekstore.com.  Since your email address is directly tied to your login information, we need to change the email address from our backend.

Type your email address at the login screen and then click the forgot “Forgot Password” link and follow the instructions to update your password.

Email contact@boardgamegeekstore.com and we will send you a link to create an account.

No. BoardGameGeek.com and the BGG Store are completely separate systems and are not automatically linked. If you want a BGG Store account, then you will need to create it separately from your BoardGameGeek account.

We accept PayPal, and the major credit cards (Visa, MasterCard, Discover Card, American Express). We also have payment options via GooglePay and ShopPay.

Generally, orders will be allowed to have a maximum quantity of 5 of any particular item.  Some products may have other maximum purchase limits based on availability or publisher request.  We reserve the right to cancel any order that does not comply.

Please email contact@boardgamegeekstore.com to place the request to combine your orders for shipment. Depending on the weight of the order, we will refund a portion of the shipping fees for combining the orders. We will not combine orders for shipment unless requested.

Please report errors with your order as soon as possible by emailing, contact@boardgamegeekstore.com so we can make appropriate changes.

Please email contact@boardgamegeekstore.com with the request and you will be provided possible options. 

We have discovered that some payment processors (ShopPay, Google Pay, etc.) and some autofill features will change the shipping address in the store to a different address. Please contact us as soon as possible to update the shipping address before the order fulfillment/shipping.

NO, we do not offer any gift wrapping service

• YES, just make sure the shipping address is complete and current.
• If shipping internationally, please review the customs fees questions below.  If shipping to the UK/EU, customs fees are paid by the purchaser. All other customs fees should be paid by the receiver in the destination country. Please alert the recipient that possible fees might be due at time of pickup.
• Also, if shipping internationally, as a commercial business we legally cannot mark orders as “gifts”, nor will we mark orders with a reduced value for purposes of reducing or avoiding customs fees.

Place the item(s) in their original packaging in a package and address it to the following address:

BGG Store - RETURNS
4510 Duncanville Road
Dallas, TX  75236 USA

Please include a note indicating the reason for the return. The customer is responsible for postage/shipping fees to return anything. When the item(s) are received, we will process a refund for the items within the order, but none of the postage/shipping fees will be refunded.

The refund will be credited to the original payment method(s) associated with the order and will be processed per bank/credit card regulations and based on the refund deadlines associated with those payment methods.  If a refund cannot be processed because the refund deadline has passed, a gift card for the value of the refund will be issued via email to the email address associated with the order.

Email contact@boardgamegeekstore.com as soon as possible.

We kindly request that when you receive an order that you check it upon receipt for accuracy and condition. Our ability to handle replacements is based on our product availability.Please contact us via email at contact@boardgamegeekstore.com and we will see if we can fix the issue. Refunds may or may not be possible due to credit card and PayPal refund deadlines, so please make sure that we are contacted before those deadlines.

Depending upon the size/weight of the products in your order, the items could be packaged in a bubble-lined envelope, large white chipboard envelope, poster tube, or a box.

We use US Postal Service; DHL; UPS; and UPS Mail Innovations in conjunction with local postal carriers.

We are NOT Amazon and it may take 4-5 days for your order to be processed/fulfilled. When we release new products or return from store shipping vacations, it could take us up to a week to fulfill orders and get them ready for shipment.

We have looked into adding additional services to the shipping options but our systems are not able to add those additional services. Please note that any order shipped USPS Priority Mail, or any UPS service has some insurance automatically included.

AFTER checking the items in the following list, please e-mail contact@boardgamegeekstore.com:

1. Allow the full estimated time of delivery to expire. Shipping can be delayed due to weather, customs, service carrier strikes, world politics, etc. 
2. Check the tracking number to see the last recorded location. International customers may be able to use the tracking services of their local postal service to see if the package has been processed in their own country.
3. If the tracking number indicates your package has been delivered, please check with neighbors, building managers, etc. to see if the order was mis-delivered.
4. Check your shipping confirmation email to make sure the shipping address was listed correctly. If the address is listed incorrectly, the customer will be invoiced the postage fees to resend the order.
5. International Customers ONLY: Check with customs/postal service to see if any fees are due. 
6. If after all of this, it is determined that your order has not arrived, please email contact@boardgamegeekstore.com to make arrangements to resend your order. If you choose to send it to a different address, you may be responsible for any postage fees to resend the order. Or we can process a full refund for the order.

Email contact@boardgamegeekstore.com with the issue. For incorrect or damaged items, include a picture of the packing list and the incorrect/damaged item(s) in the order. We will replace incorrect, missing or damaged items at our expense.  Our ability to handle replacements is based on our product availability.

Postage/Shipping fees from individual carriers increase every year. Shipping fees are calculated on the weight of the items in the order and the estimated weight of the packaging materials.  For information on shipping service class, estimated delivery times, and tracking availability, please see SHIPPING.

For clarification, the BGG Store does NOT make a profit from shipping fees, and we constantly research shipping options to give you the best rates available to us.

Customs fees are calculated and either estimated or collected for orders shipping to UK/EU and Canada. Customs fees that are collected also include a carrier services fee of $2 + 10% duty and tax which "guarantees" no additional customs fee assessment. All other countries do not have customs fees assessed and recipients may be charged customs fees by the local postal service before delivery can occur.

If a UK/EU or Canadian order is charged additional customs fees, please make payment of the fees and then email the receipt to contact@boardgamegeekstore.com 

We have been made aware of a few circumstances in which some of our contracted international rates are not made available. Please check the following items related to your order:

1. Weight - Generally speaking, shipping fees are determined by the weight of the product/package.  If a package weighs more than about 4.4 pounds (2kg), then some shipping services are not available.
2. Value of order - For those countries in which we collect customs fees, the order value should be under approximately $150 (USD/EUR/CAD).  We are allowed to collect customs fees for these low value orders, and ship using a less expensive shipping method.  High value orders may require the additional payment of duties and are then subject to a higher shipping service class.
3. Address - Regardless of shipping service, the shipping address needs to be a physical address, not a Post Office Box.  

If Canadian/Mexican customers choose to use the UPS Standard shipping method, there may be a brokerage fee based on the schedule below:

Value Of Goods (USD) --> Approximate Brokerage Fee (USD)

• $0 – $20 --> $0
• $20.01 - $150 --> $5.00
• $150.01 – $750 --> $15.00
• $750.01 – $2,500 --> $45.00
• $2,500.01 and up --> $51.50

The United States, Mexico, Canada Agreement is the agreement that relates to trade between these three countries and sets some of the custom fees that are assessed between these three countries. For orders placed through the BGG Store, customs fees to Mexico and Canada should be assessed using this agreement.

No. We, legally, cannot mark orders as “gifts”, nor will we mark orders with a reduced value for purposes of avoiding/reducing customs fees.