How will my order be packaged? Depending upon the size/weight of the products in your order, the items could be packaged to ship as a letter in an envelope, or as a package in a bubble-lined envelope, large white chipboard envelope, or a box.
Which service providers are used to deliver my order? Domestic orders will ship via United States Postal Service, UPS, or UPS Mail Innovations with final delivery by United States Postal Service
When will my order ship? We are NOT Amazon and it may take 3-4 days for your order to be processed/fulfilled. When we release new products or return from store shipping vacations, it could take us up to a week to fulfill orders and get them ready for shipment.
What are the estimated delivery times for my order? Can I track it?
|Delivery Service||Estimated Shipping Time from Date of Shipment||Tracking Available|
|USA – via USPS First Class Mail Letter||7 days||No|
|USA – via USPS First Class Mail Package||7 days||Yes, via USPS.com|
|USA – via USPS Priority Mail||2-3 days||Yes, via USPS.com|
|USA – via UPS Mail Innovations with final delivery by USPS||7-8 days||Yes, via UPS.com and USPS.com|
|USA – via UPS SurePost with final delivery by USPS||7-8 days||Yes, via UPS.com and USPS.com|
|USA – via UPS||3-4 days||Yes, via UPS.com|
|International – via USPS First Class Mail International with final delivery by local postal service||2-4 weeks||Customs Record number issued, may or may not be tracked until it leaves the United States|
|International – via USPS Priority International||10-14 days||Yes, via USPS.com|
|International – via UPS Mail Innovations with final delivery by local postal service||2-4 weeks||Customs Record number issued, may or may not be tracked until it leaves the United States|
|International – via UPS Worldwide||3-4 days||Yes, via UPS.com|
My order shipped, but it has not arrived within the estimated time of delivery – what do I do? Please check the shipping confirmation e-mail you received and verify the shipping address is complete and current. Then, please contact via e-mail email@example.com to make arrangements to resend your order. If the shipping address in our system is incorrect or you choose to send it to a different address, you may be responsible for any postage fees to resend the order.
I got my order, but something is incorrect/missing/damaged – what do I do? E-mail firstname.lastname@example.org with the issue. For incorrect or damaged items, please include a picture of the packing list and the incorrect/damaged item(s) in the order.
Do you offer gift wrapping? We do not offer any gift wrapping service
Can I ship my order to my friend? Yes, you may. Just make sure the shipping address is complete and current. Also, if shipping internationally, be aware that the recipient may be responsible for any customs fees. We, legally, cannot mark orders as “gifts”, nor will we mark orders with a reduced value for purposes of customs fees.