How will my order be packaged? Depending upon the size/weight of the products in your order, the items could be packaged to ship as a letter in an envelope, or as a package in a bubble-lined envelope, large white chipboard envelope, or a box.

Which service providers are used to deliver my order? We use US Postal Service, UPS and UPS Mail Innovations in conjunction with local postal carriers.

When will my order ship or How long will it take to fulfill my order? We are NOT Amazon and it may take 3-4 days for your order to be processed/fulfilled. When we release new products or return from store shipping vacations, it could take us up to a week to fulfill orders and get them ready for shipment.

What are the estimated delivery times for my order? Can I track it?

Carrier Service
Estimated Shipping Time from Date of Shipment
Tracking Available
Final Delivery Carrier
USPS First Class Mail (USA)
7 days
Yes, via (unless shipped as a letter, then no tracking available)
USPS Priority Mail (USA)
2-3 days
Yes, via
UPS Ground (USA)
3-4 days
Yes, via
USPS First Class Mail International
2-4 weeks
Customs Record number issued, may or may not be tracked after it reaches Chicago/New York
Local postal service
USPS First Class Package International
2-4 weeks
Customs Record number issued, may or may not be tracked after it reaches Chicago/New York
Local postal service
USPS Priority Mail International
10-14 days
Yes, via
Local postal service
Standard (International) Shipping = UPS Mail Innovations -E-Packet Service
2-4 weeks

Yes, via, possibly in and possibly local postal services -

Customs Record number issued, may or may not be tracked after it reaches Chicago/New York/San Francisco **(See Note below)

Local postal service (Note: to Canadian customers - no brokerage fees should be assessed since UPS transfers this to Canada Post for processing and final delivery)
UPS Standard (Canada/Mexico)
5-7 days
Yes, via
UPS Worldwide Expedited
3-4 days
Yes, via


**Special Note about Tracking with UPS Mail Innovations E-Packet Service: The following countries may have tracking applied from date of shipping to date of delivery (Tracking is supposed to be applied this way, however, I have no guarantees of tracking):

Great Britain
Hong Kong
New Zealand

Any country not on the above list will not have tracking once it reaches a postal service center in either Chicago or New York.

Can I add special services (Registered Mail, Insurance, etc.) to my order? We have looked into adding additional services to the shipping options but our systems are not able to add those additional services. Please note that any order shipped USPS Priority Mail, Priority Mail International, or any UPS service has some insurance automatically included.

My order shipped, but it has not arrived within the estimated time of delivery – what do I do?  If we still have stock of products within the order, we will resend the order after filing a claim with the carrier. But before we can do that we ask the following:

  1. Please allow the full estimated time of delivery to expire. Shipping can be delayed due to weather, customs, service carrier strikes, world politics, etc. 
  2. Check the tracking number to see last recorded location. International customers may be able to use the tracking services of their local postal service to see if the package has been processed in their own country.
  3. If tracking number indicates delivered, please check with neighbors, building managers, etc. to see if the order was mis-delivered.
  4. Check your shipping confirmation e-mail to make sure the shipping address was listed correctly. If the address is listed incorrectly, the customer will be invoiced the postage fees to resend the order.
  5. International Customers ONLY: Check with customs/postal service to see if any fees are due. (Customs fees are the receiver's responsibility). If an order is returned as “unclaimed” due to customs fees not being paid, the customer will be invoiced for additional postage to resend the order and the customer will still be subject to potential customs fees on the resending of an order.
  6. If after all of this, it is determined that your order has not arrived, please contact via e-mail to make arrangements to resend your order. If you choose to send it to a different address, you may be responsible for any postage fees to resend the order. Or we can process a full refund for the order.

I got my order, but something is incorrect/missing/damaged – what do I do? E-mail with the issue. For incorrect or damaged items, please include a picture of the packing list and the incorrect/damaged item(s) in the order. We will replace incorrect, missing or damaged items at our expense.

Do you offer gift wrapping? We do not offer any gift wrapping service

Can I ship my order to someone else? Yes, you may. Just make sure the shipping address is complete and current. Also, if shipping internationally, be aware that the recipient may be responsible for any customs fees. We, legally, cannot mark orders as “gifts”, nor will we mark orders with a reduced value for purposes of reducing or avoiding customs fees.


UPDATED: January 29, 2018