Shipping

How will my order be packaged? Depending upon the size/weight of the products in your order, the items could be packaged to ship as a letter in an envelope, or as a package in a bubble-lined envelope, large white chipboard envelope, or a box.

Which service providers are used to deliver my order? Domestic orders will ship via United States Postal Service, UPS, or UPS Mail Innovations with final delivery by United States Postal Service

When will my order ship? We are NOT Amazon and it may take 3-4 days for your order to be processed/fulfilled. When we release new products or return from store shipping vacations, it could take us up to a week to fulfill orders and get them ready for shipment.

What are the estimated delivery times for my order? Can I track it?

 Delivery Service Estimated Shipping Time from Date of Shipment Tracking Available
USA – via USPS First Class Mail Letter 7 days No
USA – via USPS First Class Mail Package 7 days Yes, via USPS.com
USA – via USPS Priority Mail 2-3 days Yes, via USPS.com
USA – via UPS Mail Innovations with final delivery by USPS 7-8 days Yes, via UPS.com and USPS.com
USA – via UPS SurePost with final delivery by USPS 7-8 days Yes, via UPS.com and USPS.com
USA – via UPS 3-4 days Yes, via UPS.com
International – via USPS First Class Mail International with final delivery by local postal service 2-4 weeks Customs Record number issued, may or may not be tracked until it leaves the United States
International – via USPS Priority International 10-14 days Yes, via USPS.com
International – via UPS Mail Innovations with final delivery by local postal service 2-4 weeks Customs Record number issued, may or may not be tracked until it leaves the United States
International – via UPS Worldwide 3-4 days Yes, via UPS.com


My order shipped, but it has not arrived within the estimated time of delivery – what do I do? Please check the shipping confirmation e-mail you received and verify the shipping address is complete and current. Then, please contact via e-mail store@boardgamegeek.com to make arrangements to resend your order. If the shipping address in our system is incorrect or you choose to send it to a different address, you may be responsible for any postage fees to resend the order.

I got my order, but something is incorrect/missing/damaged – what do I do? E-mail store@boardgamegeek.com with the issue. For incorrect or damaged items, please include a picture of the packing list and the incorrect/damaged item(s) in the order.

Do you offer gift wrapping? We do not offer any gift wrapping service

Can I ship my order to my friend? Yes, you may. Just make sure the shipping address is complete and current. Also, if shipping internationally, be aware that the recipient may be responsible for any customs fees. We, legally, cannot mark orders as “gifts”, nor will we mark orders with a reduced value for purposes of customs fees.

 

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