News

2016 Holiday Shipping Notes

13 October, 2016

The holidays are fast approaching, so we need to make you aware of some shipping dates and other notes.  First and foremost, we have noticed that shipping has been taking slightly longer than normal, so to account for that, we have put our shipping deadlines a little earlier than last year.  

***November 13 - International orders MUST be placed by this date to mostly guarantee delivery by Christmas. (This assumes that your address is correct -MAKE SURE PAYPAL DID NOT CHANGE YOUR SHIPPING ADDRESS- and that the postal services are functioning well with the holiday load and there are no customs complications.)  

Until November 22 - Regular shipping as planned (allow 2-3 business days for order fulfillment). Orders will be fulfilled that morning, so any orders received that afternoon or later will not ship until November 28.

November 24-25 - Thanksgiving holiday in USA - all orders shipped before this will need to add an extra day or two to shipping times.

***December 14 - Domestic (USA) orders MUST be placed by this date to mostly guarantee delivery by Christmas. (This assumes that your shipping address is correct -MAKE SURE PAYPAL DID NOT CHANGE YOUR SHIPPING ADDRESS- and that the shipping services are functioning well with the holiday load).

December 19 - Last day orders will be fulfilled for 2016. Orders will be fulfilled that morning, so any orders received that afternoon or later will not ship until January.

January 3 - Shipping as per usual. Please allow a few days for us to catch up from the holiday vacation. 

August 25-September 4 - NO SHIPPING

19 August, 2016

Orders placed during the dates of August 25 and September 4 will be processed for fulfillment and shipment when we return from a much needed summer vacation on September 5.

We will still be able to respond to e-mail on occasion.  We thank you for your patience.

Additional UPS Shipping Methods added to BGG Store

10 August, 2016

Please see the following link for more information regarding new shipping methods added to the BGG Store:

http://bit.ly/2b3mb66

Thank you for all your support,

Kristine

BGG Store

SPRING BREAK = Shipping Break

22 February, 2016

Just a little advance notice to all our customers.  We are going on a holiday in March, which means orders can be placed, but from March 10 until March 20, no orders  will ship.  We will catch up with shipping upon our return.

Thank you all for your support,

Joni & Kristine

BoardGameGeek Store

Updates and Changes for 2016

19 January, 2016

Happy New Year!  We are finally caught up from our holiday break and we are back to normal shipping times - just in time for a new product release.  With this release comes some updates to the store that are necessary.

1) Postage - The USPS increased postage rates on January 17.  To keep up with the postage increase, we are increasing our handling fee per order.  As of this posting, US customers will be charged a $2.00 per order handling fee.  International Customers will be charged a $3.00 USD per order handling fee.  

2) New Store Policy of "no refund of handling fees" - We will not refund handling fees on request to combine multiple orders into one package.  We will not combine orders into one package unless requested.

3) International customers include phone numbers - Please make sure a phone number is included with your account information.  The USPS has updated their customs forms to include phone numbers, so the local postal service may call you, if needed to claim your package.

A reminder to all customers to check your account information or your order confirmation e-mails.  Please make certain your shipping addresses are completely correct (including spelling, spacing, numbers, etc.).  Make sure the PayPal did not change the shipping address unexpectedly.  If we have to ship an order again because an address was incorrect, we will request payment via PayPal of actual postage to resend the order (Per Store Policies since last year).

Any further questions on Store Policies, please read them HERE. And feel free to e-mail store@boardgamegeek.com with questions.

Happy Shopping!
Joni & Kristine
BoardGameGeek Store

Shipping Delay

15 August, 2015

BGG's Kickstarter project: I Hate Zombies has arrived and should be shipping beginning Monday, August 17.  Therefore, any orders placed through the BGG Store after August 14, 2015 may not ship until September 1, 2015. We sincerely apologize for the late notice and any inconvenience. Thank you for your patience.

BGG Store on Summer Vacation 2015

01 July, 2015

Just a quick update to let you know we are taking a small summer vacation.  Any orders placed after July 15, 2015 may not ship until July 27, 2015 or after.  (You can still place orders, but they won't ship until July 27 or after.) 

Thank you all for your patience,

Joni & Kristine

BoardGameGeek Store

2014 Holiday Shipping notes

16 October, 2014

The holidays are fast approaching, so we need to make you aware of some shipping dates and other notes:

 

***November 22 - International orders MUST be placed by this date to mostly guarantee delivery by Christmas. (This assumes that your address is correct -MAKE SURE PAYPAL DID NOT CHANGE YOUR SHIPPING ADDRESS- that the postal services are functioning well with the holiday load and there are no customs complications.)

Until November 26 - Regular shipping as planned (allow 2-3 business days for order fulfillment). Orders will ship that morning, so any orders received that afternoon or later will not ship until December 1.

November 27-28 - Thanksgiving holiday in USA - all orders shipped before this will need to add an extra day or two to shipping times.

***December 12 - Domestic (USA) orders MUST be placed by this date to mostly guarantee delivery by Christmas. (This assumes that your shipping address is correct -MAKE SURE PAYPAL DID NOT CHANGE YOUR SHIPPING ADDRESS- that the postal services are functioning well with the holiday load).

December 19 - Last day orders will ship for 2013. Orders will ship that morning, so any orders received that afternoon or later will not ship until January.

January 6 - Shipping as per usual.

 

Thank you,

Joni & Kristine

BoardGameGeek Store

Lords of Waterdeep - OUT OF STOCK

29 August, 2014

Unfortunately, as of Wednesday evening, the 27th, we ran out of the stock of Lords of Waterdeep promos and will no longer be offering this card with qualifying purchases.

 

Thank you all for your support of this gift with purchase and we hope to offer more in the future.

Summer Vacation - No Shipping

14 July, 2014

Due to summer vacation plans, the store will not ship orders from July 25 through August 3.  You may still place orders during that time, but they will not ship until after August 3.

Thank you.