Returns/Exchanges/Cancellations

I got my order and I decided I do not want it (either the whole order or a portion) anymore, how to I return it? Place the items in their original packaging in a package and address it to the following address:

BGG Store
c/o Kristine Anderson
2750 Eagles Nest Court
Midlothian, TX 76065
USA

Please include a note with the return indicating the reason for the return. The customer is responsible for postage/shipping fees to return anything that is unwanted/unneeded. When the item(s) are received, we will process a refund for the items within the order, but none of the postage/shipping fees will be refunded.

I received my order, but would like to exchange one or more of the items in the order. How do I do that?
Please follow the instructions above for returning an item. After a refund is processed, you may place a new order for the desired item.

How are refunds applied? The refund will be either credited to payment method associated with the order and will depend upon the refund deadlines associated with those payment methods.  If a refund cannot be processed because the refund deadline has passed, a gift card for the value of the refund will be issued via e-mail to the e-mail address associated with the order.

My order hasn't shipped yet, how do I cancel it? E-mail store@boardgamegeek.com as soon as possible.

I got my order months ago, and am just now opening it and I am finding an error. What do I do? We kindly request that when you receive an order that you check it upon receipt for accuracy and condition. We cannot guarantee replacement after 30 days for orders shipped in the USA or 60 days for orders shipped internationally. However, if the item is damaged or missing, please contact us via e-mail at store@boardgamegeek.com and we will see if we can fix the issue. Refunds may or may not be possible due to credit card and PayPal refund deadlines, so please make sure that we are contacted before those deadlines.

UPDATED: January 29, 2018

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