Order Placement

What payment options are accepted? We accept PayPal, and the major credit cards (Visa, MasterCard, Discover Card, American Express). We also have payment options via GooglePay and ShopPay.

Is there a minimum purchase?  All orders in the BGG Store MUST have a minimum purchase amount of $4.00 USD before checking out.  We reserve the right to cancel any order that does not comply.

Is there a maximum purchase?  Generally, orders will be allowed to have a maximum quantity of 5 of any particular item.  Some products may have other maximum purchase limits based on availability or publisher request.  We reserve the right to cancel any order that does not comply.

I just placed 2 orders but want them combined to reduce shipping fees. How do I do that? Please contact store@boardgamegeek.com to place the request to combine your orders for shipment. Depending on the weight of the order, we hope to be able to refund a portion of the shipping fees for combining the orders. We will not combine orders for shipment unless requested. Special NOTE for International Customers – combining orders is not recommended. It is strongly recommended International customers place multiple smaller orders to avoid or reduce customs fee valuation (Please contact your local postal service or customs agency for de minimis values and fee schedules).

I placed an order (in whole or in part) by accident – How do I cancel it?  If you placed an entire order by mistake, please contact us (store@boardgamegeek.com), as soon as possible so we can make appropriate changes.

Can I add items to an order that I previously placed? Please e-mail store@boardgamegeek.com with the request and you will be provided possible options. 

My shipping address in my order confirmation e-mail is different than what I entered in the store. What happened? We have discovered that if you use PayPal to make payments, sometimes PayPal will “change” the shipping address in the store to an address in your PayPal account. Please contact us as soon as possible to update the shipping address before the order fulfillment/shipping.

UPDATED: January 20, 2021 

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