Order Placement

What payment options are accepted? We accept PayPal, and the major credit cards (Visa, MasterCard, Discover Card, American Express). We also have payment options via GooglePay and ShopPay.

Is there a minimum purchase?  All orders in the BGG Store MUST have a minimum purchase amount of $4.00 USD before checking out.  We reserve the right to cancel any order that does not comply.

Is there a maximum purchase?  Generally, orders will be allowed to have a maximum quantity of 5 of any particular item.  Some products may have other maximum purchase limits based on availability or publisher request.  We reserve the right to cancel any order that does not comply.

I just placed 2 orders but want them combined to reduce shipping fees. How do I do that? Please email contact@boardgamegeekstore.com to place the request to combine your orders for shipment. Depending on the weight of the order, we hope to be able to refund a portion of the shipping fees for combining the orders. We will not combine orders for shipment unless requested.

Special NOTE for International Customers – Due to assessment of customs fees, we recommend placing a larger order rather than requesting a combining of orders.


I placed an order (in whole or in part) by accident – How do I cancel it?  If you placed an entire order by mistake, please contact us (contact@boardgamegeekstore.com), as soon as possible so we can make appropriate changes.

Can I add items to an order that I previously placed? Please e-mail contact@boardgamegeekstore.com with the request and you will be provided possible options. 

My shipping address in my order confirmation e-mail is different than what I entered in the store. What happened? We have discovered that if you use PayPal to make payments, sometimes PayPal will “change” the shipping address in the store to an address in your PayPal account. Please contact us as soon as possible to update the shipping address before the order fulfillment/shipping.

Do you offer gift wrapping? We do not offer any gift wrapping service

Can I ship my order to someone else? Yes, you may. Just make sure the shipping address is complete and current.

If shipping internationally, customs fees should be paid by the purchaser.  If the recipient is charged additional customs fees, please email contact@boardgamegeekstore.com.

As a commercial business, we, legally, cannot mark orders as “gifts”, nor will we mark orders with a reduced value for purposes of reducing or avoiding customs fees.

UPDATED: October 10, 2022 

RETURN to BGG Store FAQ