FAQ/Store Policies

Click on the subject link to get answers to the related questions:

BGG Store Account
  • Do I have to have an account to place a purchase? 
  • What are the benefits of a registered account?
  • My e-mail address has changed, how do I update the e-mail address for my account?
  • How do I create an account after I've placed orders as a “guest”?
  • Does my BoardGameGeek.com user ID link with my BGG Store account?
Order Placement
  • What payment options are accepted?
  • Is there a minimum purchase?
  • Is there a maximum purchase?
  • I just placed 2 orders but want them combined to reduce shipping fees. How do I do that?
  • I placed an order (in whole or in part) by accident – How do I cancel it?
  • Can I add items to an order that I previously placed?
  • My address in my order confirmation e-mail is different than what I entered in the store.  What happened?
Shipping
  • How will my order be packaged?
  • Which service providers are used to deliver my order?
  • When will my order ship or How long will it take to fulfill my order?
  • What are the estimated delivery times for my order? Can I track it?
  • Can I add special services (Registered Mail, Insurance, etc.) to my order?
  • My order shipped, but it has not arrived within the estimated time of delivery – what do I do?
  • I got my order, but something is incorrect/missing/damaged – what do I do?
  • Do you offer gift wrapping?
  • Can I ship my order to someone else?
Fees
  • International customers ONLY – I just received notice that I am being charged customs fees, what do I do?
  • Re: Brexit and other countries' change in policy of customs fee collection
  • Canadian customers ONLY - What are brokerage fees?
  • I just placed 2 orders but want them combined to reduce shipping fees. How do I do that?
  • Why did BGG Store postage fees go up?
International Customs
  • Re: Brexit and other countries' change in policy of customs fee collection
  • Are customs fees included with my purchase?
  • Canadian Customers ONLY – What are brokerage fees?
  • Can I request customs forms show my purchase as a “gift”?
Returns/Exchanges/Cancellations
  • I got my order and I decided I do not want it (either the whole order or a portion) anymore, how to I return it?
  • I received my order, but would like to exchange one or more of the items in the order. How do I do that?
  • How are refunds applied?
  • My order hasn't shipped yet, how do I cancel it?
  • I got my order months ago, and am just now opening it and I am finding an error. What do I do?
Gift Cards
  • Are these hard copy gift cards or digital?
  • Can I send these to a friend?
    Contact Information
    • My question is not answered above, how do I contact you?
    • Publishers/Distributors ONLY - How do I request a product be added to your catalog?