FAQ/Store Policies

Click on the subject link to get answers to the related questions:

BGG Store Account
  • Do I have to have an account to place a purchase? 
  • What are the benefits of a registered account?
  • My e-mail address has changed, how do I update the e-mail address for my account?
  • How do I create an account after I've placed orders as a “guest”?
  • Does my BoardGameGeek.com user ID link with my BGG Store account?

Order Placement
  • Is there a minimum purchase?
  • Is there a maximum purchase?
  • I just placed two or more orders in a row – May I combine them into one package for shipment? I placed an order for an item (or an entire order) by accident – How do I cancel it?
  • Can I add items to an order that I previously placed?

Payment Options
  • What payment options are accepted?
  • I see two buttons PayPal and Go To Checkout – which one do I use?

Shipping
  • How will my order be packaged?
  • Which service providers are used to deliver my order?
  • When will my order ship?
  • What are the estimated delivery times for my order?
  • What kind of tracking information is available for my order?
  • My order shipped, but it has not arrived within the estimated time of delivery – what do I do?
  • I got my order, but something is incorrect/missing – what do I do?
  • Do you offer gift wrapping?
  • Can I ship my order to my friend?
Fees
  • What is the difference between handling fees and shipping fees?
  • International customers ONLY – I just received notice that I am being charged customs fees, what do I do?
  • Canadian customers ONLY - What are brokerage fees?
International Customs
  • Are customs fees included with my purchase?
  • Canadian Customers ONLY – What are brokerage fees?
  • Can I request customs forms show my purchase as a “gift”?
Refunds/Exchanges/Cancellations
  • I got my order and I want to exchange the item, how do I exchange?
  • I got my order and discovered I don't need it, how do I return it for a refund?
  • My order hasn't shipped yet, how do I cancel it?

Gift Cards
  • Are these hard copy gift cards or digital?
  • Can I send these to a friend?

Digital Downloads
  • How do I download the digital magazines?
  • The link for the digital download isn't working – what do I do?

Contact Information
  • My question is not answered above, how do I contact you?
  • Publishers/Distributors ONLY - How do I request a product be added to your catalog?