FAQ/Store Policies
Click on the subject link to get answers to the related questions:
BGG Store Account- Do I have to have an account to place a purchase?
- What are the benefits of a registered account?
- My e-mail address has changed, how do I update the e-mail address for my account?
- How do I change my password for my account?
- How do I create an account after I've placed orders as a “guest”?
- Does my BoardGameGeek.com user ID link with my BGG Store account?
- What payment options are accepted?
- Is there a minimum purchase?
- Is there a maximum purchase?
- I just placed 2 orders but want them combined to reduce shipping fees. How do I do that?
- I placed an order (in whole or in part) by accident – How do I cancel it?
- Can I add items to an order that I previously placed?
- My address in my order confirmation e-mail is different than what I entered in the store. What happened?
- Do you offer gift wrapping?
- Can I ship my order to someone else?
- How will my order be packaged?
- Which service providers are used to deliver my order?
- When will my order ship or How long will it take to fulfill my order?
- What are the estimated delivery times for my order? Can I track it?
- Can I add special services (Registered Mail, Insurance, etc.) to my order?
- My order shipped, but it has not arrived within the estimated time of delivery – what do I do?
- I got my order, but something is incorrect/missing/damaged – what do I do?
- Why did postage fees go up?
- Are customs fees included with my purchase?
- Canadian Customers ONLY – What are brokerage fees?
- Can I request customs forms show my purchase as a “gift”?
- I got my order and I decided I do not want it (either the whole order or a portion) anymore, how to I return it?
- I received my order, but would like to exchange one or more of the items in the order. How do I do that?
- How are refunds applied?
- My order hasn't shipped yet, how do I cancel it?
- I got my order months ago, and am just now opening it and I am finding an error. What do I do?
- Are these hard copy gift cards or digital?
- Can I send these to a friend?
- Can I use the gift card at the BGG Market, GeekGameShop.com or at BGG.CON or BGG.CON Spring?
- My question is not answered above, how do I contact you?
- Publishers/Distributors ONLY - How do I request a product be added to your catalog?